25+ years
Software delivery
Projects scoped realistically, built in clear stages, tested properly, and launched on schedule.
About
Meet Kari Anderson.
I’m a Bozeman-based technology consultant with 25+ years in software delivery, plus a background in customer experience and business process design.
I help businesses turn a messy workflow or an outdated website into a practical plan, and a solution their team can use.
Why KA Crafted
Big-company experience, sized for small teams.
Small businesses and nonprofits deserve the same quality of technology work that larger companies buy, without the agency overhead or the jargon.
KA Crafted brings decades of software delivery and process work to owner-run businesses that don’t have an IT department. I start by listening, write the plan down in plain language, build it carefully, and stay available after launch.
When you work with KA Crafted, you work with me directly. No account managers and no hand-offs.
What I bring
Experience that shows up in your project
Customers first
Customer experience
Websites and assistants designed around what your customers need to find, ask and do.
How work flows
Business process design
A clear look at how work moves through your business, so technology fixes the real bottleneck.
Experience
Where I’ve done this work
From building SaaS software to leading enterprise customer service programs, here’s the path that shapes how I work with clients today.
2022 – 2025
Director of Custom Development, Oracle CX
Speridian Technologies
Led 20+ architects, engineers and analysts across 24 concurrent enterprise programs, from $10K to $3.2M, on Oracle CX and Salesforce.
2013 – 2022
Manager, Web Experience
Helix Business Solutions (acquired by Speridian)
Led a team building custom Oracle Service Cloud solutions for government and enterprise clients. Technical architect for Customer Portal, Chat and Oracle Digital Assistant.
2012 – 2013
Project Manager
Twin Technologies
Managed government and enterprise software projects from $20K to $3M, introducing Agile Scrum across several clients.
2009 – 2012
Manager, Web Development
RightNow Technologies, Bozeman
Relaunched eight customer-facing websites in one year, on time and 14% under budget.
2005 – 2008
Senior Application Developer
SynchSource
Led the design and build of a full-service HR and payroll SaaS product.
Certifications
Oracle Fusion Cloud Applications CX Process Essentials Certified (2025)
Oracle Cloud Infrastructure Generative AI Certified Professional (2024)
Certified ScrumMaster, Scrum Inc.
Education
B.S. in Computer Science, Montana State University, Bozeman
Platforms I know well
Oracle Service Cloud
Oracle Fusion
Oracle Digital Assistant
Salesforce
ServiceNow
Zendesk
WordPress
Full history on LinkedIn
Who I work with
Small teams with big to-do lists
My best work is with owner-run businesses, nonprofits and growing teams across Montana and beyond. Most don’t have an IT department. They need technology that works and a partner who picks up the phone.
See recent projectsRestaurants, bars and hospitality
Nonprofits and community groups
Home, trade and professional services
Retail and local shops
Say hello
In Bozeman? Let’s meet for coffee.
Or book a video call from anywhere. Either way, bring your questions.